Cancellation Policy

Reservation Policy

All reservations for coach, caboose, cab rides, and dining trains must be secured by a credit card, cashier’s check, personal check, or money order. All personal checks must clear all banks before the reservation is final.

Group Reservations

All groups (20 or more persons) must pay a non-refundable 25% deposit of the total ticket price of the group in advance of any seats being blocked out for said group. 14 days prior to the event, the group must complete the payment of the balance of the group reservation as it exists on that date. All groups shall be entitled to a coach pass for the tour leader and bus driver.

Cancellation Policy

Special Note about COVID-19 Pandemic-Related Cancellations

For the health and safety of our passengers and volunteers, if you have

  • tested positive for COVID-19
  • are under guidance from health department of medical personnel to self-isolate or quarantine
  • are experiencing or have recently been in close contact with someone exhibiting symptoms of COVID-19

DO NOT PROCEED WITH YOUR VISIT TO MID-CONTINENT. Instead, please contact us as soon as possible for more flexible refund and rescheduling options. Phone: 608-522-4261 or 800-930-1385.

Coach, Caboose, and Cab Rides Tickets

Tickets may be canceled up to 24 hours before the published departure time. A refund of the reservation will be given, minus a processing and handling fee of 25% of the ticket price. Convenience fees, which apply to reservations made via telephone or online, are not refunded.

Within 24 hours of the published departure time, no refunds are offered.

Onboard Dining Tickets

Dining service train reservations may be canceled up to 14 days before the event and a refund of the reservation will be given minus a processing and handling fee of 25% of the ticket price. Convenience fees, which apply to reservations made via telephone or online, are not refunded.

Within 14 days of the event and if the dining train is sold out or becomes sold out during that time period, Mid-Continent will attempt to resell the reservation. If successful in reselling the reservation, a refund of the reservation will be given minus a processing and handling fee of 25% of the ticket price. Convenience fees, which apply to reservations made via telephone or online, are not refunded. If Mid-Continent is unable to resell the reservation, no refund will be given.